GoHighLevel Mobile App (LeadConnector): Setup, Features and Fixes
Most business owners do not sit at a desk all day. The GoHighLevel mobile app lets you and your team answer leads, reply to messages, check calendars and move deals from your phone. This guide covers how to set up the GoHighLevel mobile app, the features to use, and fixes for the most common problems.
Which app do you download?
HighLevel's own mobile app is called LeadConnector and is available on the App Store and Google Play. Many agencies also offer a white-label app with their own name and logo. If your agency gave you an app name, download that one. If not, use LeadConnector and log in with the same email and password you use on the web.
How to set up the GoHighLevel mobile app
Download the app (LeadConnector or your agency's branded app).
Log in with your GoHighLevel user email and password, and complete two-factor verification if asked.
Choose the sub-account if you have access to more than one business.
Turn on notifications on your phone for the app, so new messages and leads alert you.
Check notification settings in your GoHighLevel profile, so you get alerts for the things you care about (new messages, assigned leads, new bookings).
Allow phone and microphone access if you want to make and take calls through the app.
Send yourself a test message and call to check everything works.
What you can do in the mobile app
Conversations: reply to SMS, email, Facebook, Instagram, web chat and more from one inbox.
Calls: call leads from your business number.
Contacts: view and edit contacts, add notes, tags and tasks.
Opportunities: move deals through your pipeline (see our pipeline setup guide).
Calendars: see and manage appointments (see our calendar setup guide).
Reviews and payments: send review requests and payment links on the spot.
Common mobile app problems and fixes
No notifications: check phone notification permissions for the app, battery saver settings, and your notification settings in GoHighLevel.
Cannot see a sub-account: your user may not have access. Ask your admin to add you to that sub-account.
Calls not working: allow microphone access and check that a phone number is set up and assigned to you.
Missing features: your user role may hide some areas. Ask your admin to check your permissions.
Old data: update the app and log out and back in.
Tips for teams
Assign leads to the right person so each team member only gets their own alerts.
Use saved replies (snippets) for common answers.
Pair the app with missed call text back and speed-to-lead workflows so leads get an instant reply even before you pick up your phone.
Frequently asked questions
Is the GoHighLevel mobile app free?
Yes. The app is free to download and is included with your GoHighLevel account.
What is the LeadConnector app?
LeadConnector is HighLevel's own mobile app for GoHighLevel users. Agencies can also publish a white-label version under their own brand.
Can you set up the app for my team?
Yes. GHL Expertise sets up users, permissions, notifications and the mobile app as part of our GoHighLevel services.
Want your team answering every lead from their phone?
Book a free 30-minute call and we will help you set it up properly.
