GoHighLevel Review Requests: Get More Google Reviews Automatically
More Google reviews mean more trust, better local rankings and more calls. GoHighLevel can ask every happy customer for a review automatically, and help you reply to reviews faster. This guide shows how to set up GoHighLevel review requests and reputation management step by step.
What GoHighLevel reputation management does
Review requests: sends customers a link to leave a review by SMS or email.
Review monitoring: shows reviews from your connected Google Business Profile (and Facebook page) in one place.
Replies: lets you reply to reviews from inside GoHighLevel, with AI help if you want it.
Review widgets: show your best reviews on your website or funnel.
How to set up review requests in GoHighLevel
Connect Google Business Profile (and Facebook if you use it) in your sub-account integrations, so reviews and the review link come through.
Open Reputation settings and set up your review request: the message, the review link and how often a contact can be asked.
Write a short, personal message. For example: "Hi {first name}, thanks for choosing us today! Would you mind leaving a quick review? It really helps a small business like ours."
Choose the channel. SMS usually gets more replies than email for local businesses. Use both if you have both.
Automate it with a workflow (see below) so nobody has to remember to ask.
Test it with your own contact and check the link opens the review box.
The review request workflow we build
Trigger: opportunity marked won, appointment marked showed, or invoice paid.
Wait: a few hours after the job, while the experience is fresh.
Action: send the review request by SMS (and email).
Wait 2 to 3 days: if no review, send one friendly reminder.
Stop: do not keep asking. One request and one reminder is enough.
This sits alongside the other automations in 10 GoHighLevel workflows every business needs.
Tips for getting more 5-star reviews
Ask at the right moment: right after a good result, not weeks later.
Make it easy: one tap to the review box, no logins or long forms.
Personalise it: use the customer's name and the team member who helped them.
Reply to every review: thank good reviews and answer bad ones calmly and quickly.
Train your team to mention at the end of the job that a review request is coming.
Stay within Google's review rules
Google does not allow fake reviews or offering rewards in exchange for reviews, and it does not allow "review gating" (only asking happy customers to post on Google while sending unhappy ones elsewhere). Ask all customers the same way and handle complaints properly. It protects your profile from removals and penalties.
Common mistakes
Google Business Profile not connected, so the review link is wrong or missing.
Asking the same customer again and again.
Sending SMS before your A2P 10DLC registration is approved in the US (see A2P rejection fixes).
Never replying to reviews.
Frequently asked questions
Can GoHighLevel send review requests automatically?
Yes. Use a workflow that sends a review request when a job is completed, an appointment is marked showed or an invoice is paid.
Can I reply to Google reviews from GoHighLevel?
Yes, once your Google Business Profile is connected you can see and reply to reviews from the Reputation area, with optional AI-suggested replies.
Should I send review requests by SMS or email?
For most local businesses SMS gets more reviews. Many businesses send both, with SMS first.
Can you set up GoHighLevel reputation management for me?
Yes. GHL Expertise sets up review requests, workflows and review widgets as part of our GoHighLevel services, and a GHL VA can reply to reviews and monitor them for you.
Want more reviews on autopilot?
Book a free 30-minute call and we will set up a review system that asks every happy customer at the right time.
